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From the Tech Support Industry Veterans in Arizona::
TROUBLESHOOTING STRATEGY

Invalid page fault, general protection fault, fatal exception, illegal operation, access violation, hangs & crashes...
All these Windows errors more or less require the same troubleshooting strategy. This "strategy" encompasses the steps you should take, in a certain order, to find the cause of the problem and, hopefully, solve it. (Note that depending on the Windows OS release you have, some of the tools and utilities mentioned here may be missing on your system. This article is mainly intended for Windows 98 users however, who should have them all.)

There are two kinds of errors: random and reproducible.

Random (or Intermittent) errors occur without a clear pattern, when you perform different actions and/or use different applications. They are generally caused by the operating system, drivers, or hardware.
Reproducible errors are the errors that are, of course, easy to reproduce. You use a certain application or perform a specific action, and the error will almost always show up. These errors can be a little easier to solve, because the vast majority of them are caused by applications or outdated drivers. In this case, using Dr. Watson is a good idea.

Anyway, after performing a step which changes a file or setting, you should restart Windows and try to reproduce the error, even if it's random, to see if the troubleshooting did any good.

---The Strategy---

Read the error message.
Understanding error messages is not always easy. You should try and find out if the error message, including all the details that come with it, relates to a known issue. First, check the resources that are on your hard disk: the Help files, the Windows Troubleshooters and the Windows TXT files. Finding the error message and a solution at sites likes this one, the MS knowledge base or in a book can spare you a lot of time. If the error is caused by an application that has troubleshooting pages at its web site, don't forget to look there also. Gathering detailed information about the error can be done with Dr. Watson.

Use MSInfo to check for hardware problems.
If your system performance is poor due to a high amount of random errors, including blue screens, you could waste a lot of time looking for software faults. Therefore, you should first check for hardware errors. Apart, from special programs, such as WinCheckit, you can do this in a more limited way with the System Information (MSInfo) tool to see if there are any "problem devices" on their system. If there are, this doesn't necessarily mean that these particular devices cause the problem you're trying to solve--some systems can function with a problem without ever letting you notice. Also don't forget that from within MSInfo you can run most of the Windows troubleshooting utilities.

Run Windows in Safe Mode
Start up Windows in Safe Mode and try to reproduce the error. If this error is always caused by the same application, you should of course run the application. If the error, general or specific, does not occur in Safe Mode, it is likely that your problem is software-related (note: hardware drivers are software). If the error does occur, there could be something wrong with your hardware and you can skip all troubleshooting steps that include editing Autoexec.bat, Config.sys or disabling Startup items.You could use third party tools to determine exactly which piece of hardware is faulty or let your retailer do this, but you might try the following steps first.

Remove temporary files.
Run Disk Cleanup and remove all temporary (internet) files. Cluttered temp folders can get in the way of almost anything.

Update hardware drivers.
If you suspect that a hardware driver could cause the problem, you could try and update the driver. Display drivers are the most likely to cause all kinds of errors; sound drivers come second. Go to Control Panel, System, Device Manager. Make sure you are viewing devices by type. Expand (for instance) the Display item and check out the brand and version of the device. For updates of drivers, you could try going online and searching for them. To install the update, select the device in Driver Manager, click Properties, click the Driver tab and the Update Driver button. Don't forget that you can use MSInfo and ASD to look for problem devices.

Disable hardware in a Test configuration.
To try and determine which hardware device might be faulty, you could disable devices one-by-one and use your PC to see whether the problem is no longer happening (or changed). The easiest and safest way to do this is with a test configuration: go to Control Panel, System, and click the Hardware Profiles tab. Click Copy and type the name of the test hardware profile, for instance simply TEST. Your current hardware profile will be TEST now, and you don't have to reboot, but be prepared: after restarting, the computer will tell you that it can't determine which hardware profile is enabled and will prompt you to select one ("Original Configuration", "TEST" or "None of the above"). This will stop once the TEST configuration is deleted (same route as to installing it).
But first, use the TEST profile by going to Control Panel, System, Device Manager, and select the device you want to disable. Click the Properties button. At the bottom of the General tab, check "Disable in this hardware profile", if the option is there.
Tip: see if disabling Advanced Power Management Support brings any relief (you'll find it in the System Devices branch in Device Manager).
Of course you'll have to use a bit of common sense: disabling your motherboard resources probably won't bring any relief. But you can disable for instance anything under "Sound, video and game controllers", modems, some adaptors, etc. If you do make a mistake, you can always restart your computer and enable the Original Configuration.

Uninstall and reinstall.
If the same application keeps causing errors, try uninstalling it and reinstalling it. Caution: "uninstalling" is not the same as "removing". To know the best way to uninstall, read this.

Check the bootlog.txt
Start Windows up "logged" and look in Bootlog.txt for loading errors. To learn how to do this...contact me for more information.




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About the Service::

Warnings and Advice:: [-]
  
 
 

VULNERABILITIES; VIRUSES & SECURITY CONCERNS

Trojan programs infect computers by exploiting Internet Explorer vulnerabilities.

Virus Types and Actions Everyone knows that computer viruses, like their biological cousins, are bad news, but beyond this and perhaps a rough understanding very few can distinguish one from another or describe just how these pests operate. To shed some light on the subject, following are three main virus forms and basic descriptions of what they do.

Macro Viruses most often infect Microsoft Office documents and other similar document forms; they are especially fond of Word, Excel and Outlook. They typically employ visual basic scripts and are distributed by email. Macro virus payloads, which are set in motion when an infected application is run, are generally not extremely vicious but nonetheless are certainly unwelcome and at the very least highly annoying to victims. The most famous macro virus is Melissa who gained infamy in the spring of '99 by spreading itself via victim Outlook address books. Melissa did not cause tremendous damage to individual users but did substantial damage to large corporate networks that were forced to shutdown under the onslaught of emails produced by its multiplicative spreading.

File Infectors do their dirty deeds by attaching themselves to executable code in files with extensions such as .com or .exe or in more extreme cases these viruses can get into operating system execution files with extensions including .sys, .prg and .dll among others. When an infected program or OS is run the virus code of the file infector gains access to the host (victim) system by entering along with the legitimate code it has attached itself too. Trojan horses can propagate as part of file infector viruses.

Boot-sector Infectors infect system code such as the boot sector of floppies or the Master Boot Record on hard drives. Once an infected drive (floppy or hard drive) is booted, these viruses load themselves into the system memory of victim machines. A process that makes users unaware of their presence... well, at least not at first, but more on that a bit later. Once in memory, boot-sector infectors can infect any file that is executed.

Worms fall into this category. Worms do not alter files but deliver their payload by means of propagation and are very hard for victims to be aware of and usually become evident when their intense regeneration grinds victim machines down to a halt by increasingly eating up system resources. The good news is, turning off an infected machine purges these viruses from system memory.

Any major anti-virus solution offers protection against all three virus types described here, however, a neglected anti-virus program will provide far less protection than a properly updated one.

Hackers, Thieves, Terrorism, War, Computer Viruses

A recent survey conducted by the Opinion Research Corporation posed the following question to a sample of 1,000 people (active consumers) - "Which of the following has had the most impact on your awareness of security issues?"

The attack on the World Trade Center in New York was chosen as the number one cause for concern by 46% of the respondents, followed by 22% identifying identity theft, a crime often committed via the Internet by hackers, though it also involves less technical digressions including intercepting sensitive postal mail containing sensitive items and data such as issued credit cards etc. War ranked third at 19% and computer viruses polled 4th as the most feared threat 6% of the time. Of those surveyed, despite their concerns, 40% admitting to taking no steps toward improving their personal security within the past 6 months. Of the respondents who did take action, 39% reported installing anti-virus software, while 21% moved personal data to a more secure location and 19% reviewed their online service provider's security policies. The data suggests that while people feel anxiety from terrorism and war, they see these threats as mostly beyond their control, while other threats, most notably online threats such as viruses and hackers, are areas where they can actively improve their protection.

AZ-TEK TOP 5 LIST
WORST ALL-TIME VIRUS TYPES:
1. BUGBEAR
2. BLASTER
3. SOBIG
4. KLEZ
5. NIMDA

And now for something a *little different...

WORM_HOBBIT.G is a Win32 worm that propagates via Microsoft Outlook and the KaZaa network. In Microsoft Outlook, it sends itself as an email message with the following details:

Subject: Fwd: Scan your computer for this new virus threat...
Message Body: This is a fix and removal for the new internet worm known as BugBear. 1 in ever 4 computers in infected with this virus. When run, it will scan your computer and notify you if you're infected or not, then clean if infected.
Attachment: Anti-Bug.exe
To make itself easily accessible over the Kazaa network, this worm copies itself to the following folders:
C:\KaZaa\My Shared Folders C:\Program Files\KaZaaMy Shared Folders
Upon execution, it displays a message box with the title kn0x 0wnz and the message System Not Infected with Bugbear.
This worm creates copies of itself in the Windows directory as shizzle.exe and Anti-Bug.exe, and it adds a registry entry that allows it to execute at every Windows startup.
It drops a number of files by certain names, which could have the extensions .EXE, .PIF, .BAT, or .SCR. It also may choose filenames from a lengthy list of specific possibilities.
This worm also attempts to perform a DoS (Denial of Service) attack on a certain Web site by continuously sends PING requests to this site, each containing 10,000 Bytes.

NOTE: Az-Tek wants to know... Are YOU interested in what all of this means? Send an email to get the details! Ask Your Az-Tek What?

Provided for your benefit:: [-]

Free online scans:
HOUSECALL
PCPITSTOP
SECURITY

Free anti-virus software:
AVG

Free firewall software:
(NOTE: look for FREE Zone Alarm)
Zone Alarm

Check your computer for Marketing-Based Software
and remove Adware/Mal-ware with the following:
AD AWARE
(if you are having problems with the above address try the following:)
Ad-aware 6.0

ITCOMPANY
BULLETPROOFSOFT
SPYBOT

For more information about how to Clean up your computer:
PAC's PORTAL
COUNTER EXPLOITATION

Other Free Services and Tools::

Although most security services
and software do cost money...
there ARE some free services and free tools.

DISCLAIMER:
We have done extensive testing
and trial-runs and can assure
that these are all malware-free...
however, use of any of the following is
at your own risk.
WE ASSUME NO RESPONSIBILITY FOR YOUR OWN RESULTS.

After using one of the provided links,
just press your "back" button;
and return to the page you previously visited
(i.e. "free services and free tools").


Panda ActiveScan - Free Online Virus Check
Panda online antivirus test.
Detects and cleans at the spot, using a daily updated database.
NOTE:
ONLY for systems with NO antivirus installed.
ActiveX needs to be enabled.
Just click above to start the service.


GFI on line trojan scanner

The only specific on line trojan scanner.
added 07/03/2003


Audit My PC

Audit your firewall for weaknesses!


Various tests for dangerous scripts (Java Applets, ActiveX, Scrap files, attachments)


Determine if your webserver is susceptible or has been exploited by the Nimda worm


Test to find out if your system is vulnerable to the very serious cookie vulnerability
(javascript enabled to perform the test).


Extensive tests to check if your email software is secure.


A malicious website may make IExplorer automaticly download and run a program when visiting a website or reading an HML mail message. Test if your IExplorer is vulnerable!


Test your Internet Explorer for this dangerous vulnerability!


Test your system for infection.